TERMS AND CONDITIONS FOR CLUB PREMIER CORPORATIVO® LOYALTY PROGRAM

DEFINITIONS

“Premier Points Accumulation”: It means obtaining Premier Points by the Company, derived from the acquisition and/or use of the air transportation services of the participating airlines in the Program made by their employees, as well as by the acquisition and/or use of the goods and/or services of the Program Affiliated Partners. The accumulation is applied to the Corporate Account of the Company that makes it, in accordance with the rules in force for the Program Accumulation available on the Club Premier Corporativo Page.

“Retroactive Accumulation”: It is the accumulation that the Company requests that is applied to its Corporate Account after the Authorized Transaction date. A Company enrolled in the Program can request a Retroactive Accumulation, exclusively with the Affiliate Partners that have enabled the Retroactive Accumulations process. For this purpose, the Business Representative and/or Authorized Contacts must review the Terms and Conditions of the respective Affiliate Partner, available on the Club Premier Corporativo Page.

“Participating Airline Companies”: They are the airlines affiliated to the Club Premier Corporativo Program.

“Benefits of the Club Premier Corporativo Program”: It refers to the products, services, benefits, and/or privileges that can be acquired or gained by the Companies enrolled in the Club Premier Corporativo, whether through a Premier Points Redemption or through the accumulation of a certain number of flight segments with Aeroméxico, entitled to enjoy the benefits in force of Aeroméxico, in accordance with the terms and conditions applicable to and available on the Club Premier Corporativo Page.

“Club Premier Corporativo Attention Center”: It refers to the telephone attention center offered by Club Premier to the Companies enrolled to Club Premier Corporativo, by calling the telephone numbers:

Mexico City (52 55) 1519 4040 United States (1) 855 412 2650 United Kingdom (0) 800 977 5533 Ireland 1 800 855 474 Spain 900 995 282 Rest of the world 800 800 56800

Attention times Monday to Friday from: 09:00 to 19:00 hours (GMT-5) Mexico City time or by e-mail to [email protected]

“Club Premier Corporativo and/or Program”: It is the coalition loyalty program open to legal entities duly incorporated in the United Mexican States or abroad, with the exception of Companies with address in the United States of America, being forbidden the affiliation of natural persons with business activity, travel agencies and their affiliates. It allows that the Companies enrolled in it, through the use of the air transportation services of the participating airline companies and/or the acquisition and/or the use of the goods and/or services of the Program Affiliated Partners, accumulate consumer credits in the form of premier Points in their respective Corporate Accounts, which can be exchanged for the benefits established, in accordance with the rules in force published on the Club Premier Corporativo Page.

The Program is operated and managed by PLM Premier, S.A.P.I. de C.V. (hereinafter, “PLM”), which is its owning and operating company, with address located at Av. Paseo de la Reforma, No. 250, Torre Niza (A), Piso 20, Col. Juárez, Del. Cuauhtémoc, C.P. 06600, Ciudad de México.

“Corporate Account”: It is the Club Premier Corporativo account of each Company enrolled in the Program where the Premier Points will be accumulated, obtained through the use of air transportation services of the participating airline companies and/or the acquisition of and/or the use of the goods and/or services of the Affiliated Partners in the Program. The Corporate Account records all the Premier Points Accumulation and Redemption movements made, as well as the profile with the identification data of the Company.

“Authorized Contact”: It is the person authorized by the Business Representative to request information of the Corporate Account. The Authorized Contact must be a Premier Club Partner.

“Web Password”: It is the code appointed by the system and/or the Business Representative when enrolling the Company in the Program, with which it can access and/or manage its account, as well as manage the Corporate Account of the Company on the Club Premier Corporativo Page. The password is used to make use of the Premier Points online and to access the Corporate Account profile of the Company.

“Company and/or Club Premier Corporativo Company”: It is the legal entity enrolled in Club Premier Corporativo, in accordance with these Terms and Conditions.

“Club Premier Corporativo Page or Program Page”: It is the web site available to the public in general: https://corporativo.clubpremier.com/

“Affiliated Partners”: It is the affiliated companies to the Program that have executed an Affiliation Agreement with Club Premier, stating that Premier Points Accumulation and/or Redemption transactions can be made, depending on the specific rules for each company, in accordance with the Terms and Conditions available on the Club Premier Corporativo Page.

“Premier Point”: It is the denomination given to the change unit obtained by the Companies enrolled in the Program in their Corporate Accounts, derived from a specific and applicable Accumulation, bonus, and/or promotion, granted by Premier Club, which are exchangeable for the Club Premier Benefits, in accordance with the rules in force of the Program. These points do not have any monetary value. Therefore, they are not exchangeable for or reimbursable in cash.

“Rules and/or Terms and Conditions”: It refers to these terms and conditions, as well as to the others related to the Program available on the Club Premier Corporativo Page, which set forth the steps, descriptions, and restrictions to participate in it and/or in specific promotions of the Program.

“Premier Points Redemption”: It is the use and/or exchange of Premier Points accumulated previously by the Company enrolled in the Program to obtain the services and/or products, whether of the participating airline companies in the Program or for the acquisition and/or use of the goods and/or services of Affiliated Partners to the Program, in accordance with the rules in force for the Program Redemption, available on the Club Premier Corporativo Page.

“Business Representative”: It is the person who represents the Company in the Company and that has the authorization to manage the Corporate Account. The Business Representative must be a Premier Partner.

“Balance”: They are the Premier Points available in the Corporate Account of the Company enrolled in Club Premier Corporativo.

“Club Premier Partner”: It is the natural person enrolled in Club Premier.

“Authorized Transaction”: It is the acquisition and/or use by the Companies enrolled in the Program of services and/or products of the Affiliated Partners to Club Premier, for the accumulation and/or redemption of Premier points, in accordance with the terms and conditions established for each Affiliated Partner.

CLUB PREMIER CORPORATIVO COMPANIES

Enrollment in the Program is only applicable to legal entities duly incorporated in the United Mexican States or abroad, with the exception of companies with address in the United States of America. The affiliation of legal persons with business activity, travel agencies and their affiliates, is forbidden.

In the event the Company has affiliated companies, they will be identified in separate, as long as the Parent Company authorizes it in writing, sending a letter signed by the Business Representative to [email protected]

ENROLLMENT TO THE PROGRAM

The current procedures to enroll in the Program are free and consist of the following:

Over the telephone, calling the Club Premier Corporativo Attention Center and providing its data.

On the Internet, entering its data on the Club Premier Corporativo Page https://corporativo.clubpremier.com/

Through the Aeroméxico sales area.

In those cases when activations are made in events organized by Club Premier Corporativo.

Through the acquisition of shared brand Credit Cards.

Upon its enrollment, the Company must appoint a Business Representative as responsible of the Corporate Account, and one or more Authorized Contacts that will support him in the account management.

When a Company enrolls in the Program over the telephone, it will be provided with its Corporate Account Number, being automatically registered in the Program.

When a Company enrolls on the Internet through the Club Premier Corporativo Page, when it has entered all its data, it will be provided with its Corporate Account Number. The Business Representative must complete all the profile data of the Company.

When a Company enrolls in the Program through the Aeroméxico sales area, it will be provided with the Corporate Account Number within seventy-two (72) hours after its enrollment via e-mail.

It is the obligation of each Company enrolled to be aware of, read, and abide by the terms and conditions of the Program, the privacy notice published on the Club Premier Corporativo Page, as well as by any present or future law or regulation applicable to this operation.

BUSINESS REPRESENTATIVE AND AUTHORIZED CONTACTS RESPONSIBILITIES

*A person external to the company can be appointed as authorized contact with the prior authorization of the Business Representative.

It is the responsibility of the Business Representative to communicate any updating of its data, including change of address, telephone number and/or e-mail address, and the name of the authorized people to manage the Club Premier Corporate Account, which must be communicated and/or updated on: i) Club Premier Corporativo web page, ii) Club Premier Corporativo Attention Center, and/or via e-mail to: [email protected]

When the Business Representative does not communicate this updating of the afore-mentioned data, the communications made with the data registered will have full force and effect.

The Companies enrolled in the Program are committed to having the necessary means to receive any communication related to their Corporate Account. Club Premier and Aeroméxico waive any present or future responsibility derived from the reception, reading, and response of any information sent at different times and forms from those established herein.

AFFILIATED PARTNERS

PLM, the participating companies in the Program and the Affiliated Partners, are completely independent entities, and each of them is responsible of the Services and/or Products it markets. PLM will not be responsible of the Services and/or Products provided by each of the Affiliated Partners.

The provisions related to the Premier Points Accumulation and/or Redemption in each of the premises of the different Affiliated Partners in the Club Premier Corporativo Program, can be modified from time to time.

To obtain further information about each of the Affiliated Partners to the Club Premier Program, the Companies enrolled in Club Premier Corporativo can consult the terms and conditions in force on the Club Premier Corporativo Page.

PREMIER POINTS ACCUMULATION

The Companies enrolled in the Program can accumulate Premier Points by performing the Authorized Transactions with the Affiliated Partners and/or with the participating Airline Companies in the Club Premier Corporativo Program, when they grant their Corporate Account number in the merchants of those Affiliated Partners and/or when they enter electronically their Corporate Account Number for Accumulation transactions, available on the web pages of the Affiliated Partners.

The Premier Points obtained by each Company enrolled in the Program derived from the Accumulations made in the merchants of the Affiliated Partners will be deposited in the corresponding Corporate Account. The term established to deposit these Premier Points will depend on the periods specified in the Terms and Conditions for Accumulation with each of the Affiliated Partners.

For an Authorized Transaction to accumulate Premier Points, it must be made directly by the Club Premier Corporativo Company that is the holder of the Club Premier Corporativo Accounts to which the corresponding Premier Points will be accumulated.

Club Premier has the power, at different times and for any reason, without any responsibility, to rectify the calculation or accumulation of Premier Points, correct errors in the accumulation calculation and/or adjust the calculation.

A Company enrolled in the Program can request a Retroactive Accumulation, exclusively with the Affiliated Partners that have enabled the Retroactive Accumulation process. For this purpose, the Business Representative and/or Authorized Contacts must review the Terms and Conditions of the respective Affiliated Partners, available on the Club Premier Corporativo Page.

PREMIER POINTS REDEMPTION

The Premier Points can be used to obtain the applicable services and/or products of the participating airline companies in the Program and/or of Affiliated Partners, in accordance with the Terms and Conditions for Premier Points Redemption with each of the participating airline companies and/or Affiliated Partners. The Companies enrolled in the Program can redeem Premier Points via the web, on the Club Premier Corporativo Page, in accordance with the Terms and Conditions in force and applicable, accessing with:

The Corporate Account Number (company)

Club Premier Partner number (individual).1

Web password.

1 Only the Business Representative and the Authorized Contacts will have access to the information of the Corporate Account.

The Companies enrolled in the Program can redeem Premier Points when they perform the Authorized Transactions, in accordance with the terms and conditions in force and applicable of each Partner.

For a Redemption to be authorized, it must be performed directly by the Business Representative and/or its Authorized Contacts of the Corporate Account from which the corresponding Premier Points will be used.

In case of merger of companies or any modification in the corporate name of the Club Premier Corporativo Company, the Company will communicate this situation to PLM and send the documentation requested by PLM (for example, articles of incorporation, power of the legal representative, proof of address, etc.) with the purpose of recording the new data of the Company and making use of the corresponding Premier Points.

In case of termination and/or closing of the Company, the Premier Points will be cancelled and cannot be transferred to any other Club Premier account. The claims of these Premier Points will not be valid, in accordance with the rules agreed in these Terms and Conditions.

PREMIER POINTS DURATION

The accumulated Premier Points will expire after twenty-four (24) months from their accumulation in the Corporate Account.

The Premier Points about to expire will be communicated to the companies in the monthly account statement sent via e-mail to the mail address indicated in the Club Premier account profile of the Business Representative and Authorized Contacts.

The Companies assume the commitment of having the necessary means to receive any communication. Club Premier and Aeroméxico waive any present or future responsibility derived from the reception, reading, or response of any information sent at different times and forms from those established herein.

IN CASE OF CORPORATE MODIFICATION

In the event of a change in the Corporate Representative, it is the responsibility of the Company Club Premier Corporate to communicate the change to Club Premier Corporate by sending a letterhead signed by the Legal Representative of the Company Club Premier Corporate indicating the details of the new Business Representative accompanied by the power of attorney and official identification of the Legal Representative. The letter must contain the personal information and the number of the Club Premier Individual Account of the new Business Representative. The aforementioned letter should be sent to the Club Premier Corporate, by email to [email protected]

ACCOUNT UNIFICATION

The company can only have one active Corporate Account.

In case any Company has two or more Corporate Accounts, the Club Premier Corporativo Companies cannot unify their Club Premier Corporativo Accounts in case of merger of companies and/or any corporate modification of the Club Premier Corporativo Company and/or for any reason.

INFORMATION OF THE CORPORATE ACCOUNT, PREMIER POINTS BALANCE INQUIRY

The inquiry of Premier Points Balance can be made by accessing the Club Premier Corporativo web page, in the section “Log in” with the corresponding information to:

The Corporate Account number (company)

Club Premier Partner number (individual).1

Web password.

1 Only the Business Representative and the Authorized Contacts will have access to the information of the Corporate Account.

The Company enrolled in the Program will receive its monthly account statement via e-mail, which will be sent to the Business Representative and Authorized Contacts, to the mail address indicated in the Club Premier account profile of the Business Representative and Authorized Contacts.

DISABLING

Club Premier reserves the right to disable any Company enrolled in the Program or any of the employees enrolled, if at the judgment of Club Premier the participant has infringed any of the rules described herein. The disabling can even result in the cancellation of the Club Premier Account and/or Club Premier Corporativo, at the judgment of Club Premier Corporativo.

Club Premier Corporativo reserves the right to change or suspend on a temporary or definite basis one or all the Program bases without prior notice, including promotions and benefits (in any case, the rights acquired by the Companies prior to any change made will be respected).

FRAUDS

PLM Premier, S.A.P.I. de C.V. reserves the right to file the actions it deems relevant to suspend automatically, whether temporarily of definitely, any Company enrolled in the Club Premier Corporativo, in the event it detects frauds, fraudulent behaviors, and/or bad practices by the Partners and/or Companies in the Club Premier Corporativo Accounts, as well as for infringement of the Terms and Conditions of the Program or when it deems fit to its interests.

The temporary suspension will result in the disabling of the Corporate Account during the investigation for irregular movements of the Club Premier Corporativo Accounts. This period will depend on a case by case basis. Therefore, during that period the Representative and/or Authorized Contacts cannot: redeem the Premier Points of the Corporate Account and all the Benefits as Company enrolled in the Program will be suspended.

The definite disabling results in the definite cancellation of the Corporate Account, of the Premier Points credited in it, and of all the Benefits as Company enrolled in the Club Premier Corporativo Program.

VOLUNTARY CANCELLATION

The Business Representative must send the request in letterhead of the Company and signed by it, with copy of the government-issued ID in force, and indicate the Corporate Account number attached to the e-mail address: [email protected] The Club Premier Corporativo staff will review and follow-up on the cancellation request.

For the reasons described above, the following will be considered as valid government-issued ID, as long as they are current:

IFE/INE voter’s card. b. Passport c. Military card issued by the Ministry of National Defense. d. Professional license issued by the Ministry of Public Education. e. In the case of foreigners, the corresponding migratory document in force, issued by the competent authority and/or the official document issued by the competent authority of his country of residence.

COMPANIES IN THE UNITED STATES

From January 30, 2018, the Delta SkyBonus Program is the official loyalty program of Aeroméxico for companies in the United States of America.

The accumulation of Premier Points for Corporate Accounts with residence in the United States ends on March 31, 2018. Thereafter, the Corporate Account will not be eligible for Premier Points accumulation with any Affiliated Partner to the Program or to request retroactive accreditations.

The balance of Premier Points of the Corporate Account will be in force until September 30, 2018 so that the points can be redeemed. After this date, the Corporate Account can no longer use the balance of Premier Points.

From January 1, 2019, the Corporate Accounts of the United States of America will be officially disabled from the Club Premier Corporativo Program.

PROMOTIONS

By accepting these Terms and Conditions and providing their personal data, the Companies enrolled in the Program grant their consent to PLM Premier, S.A.P.I. de C.V., so that it performs any promotional marketing activity and/or any activity, in accordance with the Privacy Notice in force and published on the Club Premier Corporativo Page.

Additionally, they grant their consent to Club Premier so that it sends commercial information of the Program through the electronic communication media and/or via any other medium.

GENERAL

By enrolling to the Program, the companies abide by, accept, and are bound to comply with the terms, standards, conditions, and policies in force of the Program, which are included herein or in the subsequent versions issued by Club Premier Corporativo (PLM Premier, S.A.P.I. de C.V.).

Under protest to tell the truth, the Company enrolled in the Program states that all the data provided to be added in its program in its Corporate Account is true, correct, and updated. Therefore, Club Premier Corporativo assumes that the tax address provided will be considered as its place of residence for all the ensuing legal effects.

PLM will be the only entitled and authorized to solve any issue related to Club Premier Corporativo, reserving the right to apply and interpret these Terms and Conditions within its reach, and to resolve at its total and free will any issue not considered in them.

Any treatment of personal data made by Cub Premier Corporativo, as well as the exercise of the ARCO Rights by the Club Premier Partners, will be made in accordance with the Law and Regulation applicable in the United Mexican States, and abiding by what is stated in the Privacy Notice of Club Premier, which you accepted prior to your enrollment in Club Premier Corporativo (to consult the Privacy Notice, please go to https://corporativo.clubpremier.com/).

In accordance with what is stated in the Federal Law for the Prevention and Identification of Transactions with Resources of Illegal Origin and derived from certain activities performed by the Partners, which are considered by the Law as vulnerable activities, Club Premier Corporativo will share your Personal Data with the corresponding authorities.

The information derived from the Notices submitted before the competent authorities will be used exclusively for the prevention, investigation, and sanction of transactions with resources of illegal origin and other crimes related to them. The personal data mentioned above will be in absolute custody, in terms of the applicable legislation in force.

All the rights and obligations that result from these Terms and Conditions will be governed by the Mexico City laws. Likewise, the interpretation or compliance of these Terms and Conditions will be governed by the Law and jurisdiction of the Mexico City competent courts, waiving any other jurisdiction that could correspond to them for reason of their present or future domicile.

PLM Premier, S.A.P.I. de C.V. is the manager of the Club Premier Corporativo Program. Therefore, it does not assume any responsibility in connection with the benefits, promotions, products, and/or services offered by the Affiliated Partners, or with their interruption or changes made thereto.

Club Premier will not be liable in case it cannot comply with these Terms and Conditions for any cause of force majeure or acts of God or any change in the law, or for any other reason beyond its control.

CUSTOMER ATTENTION SERVICE

In case of any question or clarification about the Program or about these Terms and Conditions, you can contact us: i) via e-mail: [email protected], ii) over the telephone at the Club Premier Corporativo Telephone Attention Center; and iv) vi web, at the chat available on the Club Premier Corporativo Page.

Latest update: August 1, 2019.